Table of Contents

1. What Information Do We Collect?
2. How Do We Process Your Information?
3. What Legal Bases Do We Rely On to Process Your Personal Information?
4. When and With Whom Do We Share Your Personal Information?
5. Do We Use Cookies and Other Tracking Technologies?
6. How Do We Handle Your Social Logins?
7. How Long Do We Keep Your Information?
8. How Do We Keep Your Information Safe?
9. Do We Collect Information from Minors?
10. What Are Your Privacy Rights?
11. Controls for Do-Not-Track Features
12. Do California Residents Have Specific Privacy Rights?
13. Do We Make Updates to This Notice?
14. How Can You Contact Us About This Notice?
15. How Can You Review, Update, or Delete the Data We Collect From You?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
• Location, IP address, and browser type: we’ll use this for purposes like estimating taxes and shipping.
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email, and phone number, which will be used to populate the checkout for future orders. We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 10 years for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses. We will also store comments or reviews if you choose to leave them.

For the purposes of processing recurring subscription payments, we store the customer’s name, billing address, shipping address, email address, phone number, and credit card/payment details.

Personal Information Provided by You

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Names
• Phone numbers
• Email addresses
• Mailing addresses
• Usernames
• Passwords
• Contact preferences
• Contact or authentication data
• Billing addresses
• Debit/credit card numbers

Sensitive Information: We do not process sensitive information.

Payment Data

We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by Stripe, PayPal, and Woocommerce Payments. You may find their privacy notice link(s) here: Stripe, PayPal, and Woocommerce Payments.

Social Media Login Data

We may provide you with the option to register with us using your existing social media account details, like your Facebook, Twitter, or other social media account. If you choose to register in this way, we will collect the information described in the section called “HOW DO WE HANDLE YOUR SOCIAL LOGINS?” below.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

• Log and Usage Data: Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called “crash dumps”), and hardware settings).
• Device Data: We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
• Location Data: We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

Information collected from other sources

In Short: We may collect limited data from public databases, marketing partners, social media platforms, and other outside sources.

In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, social media platforms, and from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion. If you interact with us on a social media platform using your social media account (e.g., Facebook or Twitter), we receive personal information about you such as your name, email address, and gender. Any personal information that we collect from your social media account depends on your social media account’s privacy settings.

2. How Do We Process Your Information?

In Short: We process your information to provide, improve, and administer our services, communicate with you, ensure security and prevent fraud, and comply with legal obligations. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our services, including:

• To facilitate account creation and authentication: We may process your information to allow you to create and log in to your account and ensure it remains functional.
• To deliver and facilitate service delivery: We may process your information to provide the requested service.
• To respond to user inquiries and offer support: We may process your information to address your questions and resolve any potential issues.
• To send administrative information: We may process your information to provide updates about our products, services, terms, and policies.
• To fulfill and manage your orders: We may process your information to handle orders, payments, returns, and exchanges.
• To save or protect vital interests: We may process your information to prevent harm or safeguard an individual’s vital interests.

3. What Legal Bases Do We Rely On to Process Your Information?

In Short: We only process your personal information when we have a valid legal reason, such as your consent, compliance with laws, fulfilling contractual obligations, protecting your rights, or pursuing legitimate business interests.

If You Are Located in the EU or UK

The General Data Protection Regulation (GDPR) and UK GDPR require us to outline the legal bases for processing your personal information. These include:

• Consent: We process your information with your explicit consent, which you can withdraw at any time.
• Performance of a Contract: We process your information to fulfill our contractual obligations or respond to your requests before entering into a contract.
• Legal Obligations: We process your information to comply with legal requirements, such as cooperating with law enforcement or defending legal claims.
• Vital Interests: We process your information to protect your vital interests or those of others in critical situations.

If You Are Located in Canada

We process your information with your explicit or implied consent. You may withdraw your consent at any time. In certain exceptional cases, we may process your information without consent, including:

• When it is in an individual’s best interest, and consent cannot be obtained in a timely manner.
• For investigations, fraud detection, and prevention.
• For business transactions under specific conditions.
• When required for legal compliance or to respond to court orders.
• For identifying or communicating with injured, ill, or deceased persons and their next of kin.
• When the information is publicly available as specified by regulations.

4. When and With Whom Do We Share Your Personal Information?

In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.

Vendors, Consultants, and Other Third-Party Service Providers

We may share your data with third-party vendors, service providers, contractors, or agents (“third parties”) who perform services for us or on our behalf and require access to such information to do that work. The categories of third parties we may share personal information with include:

• Affiliate Marketing Programs
• Ad Networks
• Cloud Computing Services
• Website Hosting Service Providers
• User Account Registration & Authentication Services
• Testing Tools
• Social Networks
• Sales & Marketing Tools
• Retargeting Platforms
• Product Engineering & Design Tools
• Performance Monitoring Tools
• Payment Processors
• Order Fulfillment Service Providers
• Government Entities
• Finance & Accounting Tools
• Data Storage Service Providers
• Data Analytics Services
• Communication & Collaboration Tools

Other Sharing Situations

• Business Transfers: We may share or transfer your information during negotiations or in connection with a merger, sale of company assets, financing, or acquisition of our business.
• Google Maps Platform APIs: We may share your information with Google Maps Platform APIs. For more details, review Google’s Privacy Policy.
• Affiliates: We may share your information with affiliates, which include our parent company, subsidiaries, joint ventures, or other companies we control. Affiliates are required to honor this privacy notice.
• Business Partners: We may share your information with business partners to offer products, services, or promotions.
• Content Delivery Network (CDN): We use the Stackpath CDN, which may store web log information, including IPs, user agents, and other details, for seven days. Files and images served may be stored in different countries. Read Stackpath’s Privacy Policy.

5. Do We Use Cookies and Other Tracking Technologies?

In Short: We may use cookies and other tracking technologies to collect and store your information.

Cookies and similar tracking technologies (like web beacons and pixels) are used to access or store information. Details about how we use these technologies and how you can manage your preferences are outlined in our Cookie Notice.

Examples of how we use cookies include:

• If you leave a comment, you may opt to save your name, email, and website in cookies for convenience. These cookies last for one year.
• Temporary cookies may be set at the login page to check if your browser accepts cookies. These are discarded when you close your browser.
• Login cookies last for two days, and display preference cookies last for one year. Selecting “Remember Me” extends login cookies to two weeks. Logging out removes these cookies.
• Editing or publishing an article saves a cookie containing the post ID, which expires after one day.

6. How Do We Handle Your Social Logins?

In Short: If you register or log in using a social media account, we may access certain profile information about you.

Our services allow registration and login using third-party social media accounts (e.g., Facebook, Twitter). Information received varies by provider and may include your name, email, friends list, profile picture, and other public information.

We use this information as described in this privacy notice. We recommend reviewing the privacy policies of your social media providers to understand their practices.

7. How Long Do We Keep Your Information?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will retain your personal information for as long as necessary to fulfill the purposes set out in this privacy notice unless a longer retention period is required by law (e.g., tax or accounting purposes). No purpose in this notice requires retaining your information for longer than the period during which you maintain an account with us.

When we no longer have a legitimate business need to process your personal information, we will delete or anonymize it. If deletion is not possible (e.g., stored in backup archives), we will securely store your information and isolate it from further processing until deletion is possible.

8. How Do We Keep Your Information Safe?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We use appropriate and reasonable security measures to protect your personal information. However, no electronic transmission or storage is 100% secure. Thus, we cannot guarantee absolute security, and you use our services at your own risk. Please access the services within a secure environment.

9. Do We Collect Information From Minors?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18. By using our services, you confirm you are at least 18 or have parental consent for use by a minor. If we learn we have collected data from a child under 18, we will delete it. Report such cases to [email protected].

10. What Are Your Privacy Rights?

In Short: In some regions, you have rights to access, modify, or delete your personal information.

Depending on your location (EEA, UK, Canada), you may have the following rights:

• Request access and obtain a copy of your personal information
• Request correction or deletion
• Restrict processing
• Data portability
• Object to processing in certain circumstances

To exercise these rights, contact us using the details below. If located in the EEA or UK, you may also complain to your local data protection authority: EEA Authorities. For Switzerland, visit Swiss Authorities.

To withdraw consent or opt out of marketing, use the unsubscribe links in emails, respond with “STOP” to SMS, or contact us.

Review or terminate your account by accessing your account settings. Note: We may retain certain data to comply with legal requirements or prevent fraud.

11. Controls for Do-Not-Track Features

Some browsers and mobile apps include a Do-Not-Track (DNT) feature. As no standard exists for recognizing DNT signals, we currently do not respond to DNT browser settings. If this changes, we will update this notice.

If you have questions, email us at [email protected].

California Residents Privacy Rights

Shine The Light Law

California Civil Code Section 1798.83 permits California residents to request and obtain information about categories of personal information disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which such information was shared in the preceding calendar year. To make a request, contact us at:

Email: [email protected]

CCPA Privacy Notice

If you are a California resident, you are granted specific rights regarding your personal information:

What Categories of Personal Information Do We Collect?

In the past 12 months, we have collected the following categories:

• Identifiers (e.g., name, postal address, email, etc.)
• Personal information as defined in the California Customer Records law
• Commercial information (e.g., transaction details)
• Internet or network activity (e.g., browsing history)
• Geolocation data
• Professional or employment-related information

How We Use and Share Your Personal Information

We collect and share personal information through:

• Targeting/Marketing cookies
• Social media plugins
• Beacons/Pixels/Tags

Your Rights Under CCPA

• Right to Delete: Request the deletion of your personal information, subject to exceptions.
• Right to Know: Request details about the categories of personal information collected, used, sold, or disclosed.
• Right to Non-Discrimination: We will not discriminate against you for exercising your rights.

Verification Process

To verify your request, we may ask for additional information to confirm your identity. Once verified, we will process your request promptly.

Contact Information

If you wish to exercise any of these rights, you can contact us via:

• Email: [email protected]
• Website: webmaintenanceus.com

If you have complaints or questions, we encourage you to reach out.

13. Do We Make Updates to This Notice?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date, and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to stay informed about how we are protecting your information.

14. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may email us at [email protected] or by post to:

15. How Can You Review, Update, or Delete the Data We Collect From You?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please visit: https://www.webmaintenanceus.com/my-account/.